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FAQ

How to register?
At first please register, using the “register” button. After that please activate your account..

How to activate my accout?
You can activate your account simply by clicking the activation link within our verification e-mail which will arrive once you register your e-mail address with us. After successful verification you may now log-in to your new account at Floorplan-Designer.com

How to order?
Log-in to your account, you will then be directed to our interactive order form. Here you can select the desired type of floor plans and subsequently upload scan/photo of your original plan. Simply click on “order” and your plan arrives to us for further process.

Is there any guideline to upload scan/photos of original plans?
The scan/photo should be about 8 x 12 inch in dimensions and size must not exceed 800 kb (typically RGB/Greyscale with 72 – 150 dpi). The file format must be *.gif or *.jpg as other formats are not supported by our system. We will commence with the production of your floor plan and you will be requested to pay the remaining amount of your order.

How to pay?
You can pay using “PayPal” service which is free and simple to use. If you do not have a PayPal account, you can open one at www.paypal.com
Once we receive your order we will send a request for payment with PayPal along with the order summary.
Please note: We will start producing your plans immediately after receiving your order; however the completed plans will be delivered only after receiving payment confirmation message from PayPal.
How long does it need until a plan is made?
We guarantee to deliver your order within 24 hours during working days (Monday – Friday).

How to correct a plan?
We will rectify the mistakes made by us without any additional charge, we would request you to send an e-mail mentioning the corrections to be made, if possible the corrections painted on the plan and we shall review and correct them at the earliest.

However if there are corrections due to inaccurate information in the original plan, we will inform you regarding the same before making any amendment and await your decision. Such corrections are charged $5 per correction and you will receive a bill for the same via e-mail.

How to order a correction?
Please send an e-mail mentioning the corrections to be made, if possible the corrections painted on the plan and we shall review and correct them at the earliest. We will then send another payment summary (in case the corrections are due to inaccurate information) and request for payment with PayPal and the corrected plan will be delivered subsequently.


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